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You can reach our customer support team through email at support@pratham.com, phone at +1-800-PRATHAM, or by filling out the contact form on this page. We typically respond within 24 hours.
Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM EST. For urgent matters outside business hours, please email us and we'll respond as soon as possible.
If you encounter any issues with your order, please contact our support team with your order number and details of the problem. We'll investigate and resolve the issue promptly.
Yes, we offer a 30-day return policy for most items. Please contact our customer service team with your order details, and we'll guide you through the return or exchange process.
You can track your order by logging into your account and visiting the order history section, or by using the tracking number provided in your order confirmation email.
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location. You can check shipping options during checkout.